How do we contact our registrars?
Specific registry-registrar information
- On the 'For registrars ' tab on this website
- By e-mail
.be
Your .be profile contains 3 mandatory e-mail addresses. Below is a summary of what information you can expect to find at what e-mail address, as well as the e-mail address we send it from:
| E-mail address | Content from e-mail | Sent from |
|---|---|---|
| Official | Contract-related matters such as contract modifications, new version of the general terms and conditions, price changes | legal at dnsbelgium.be |
| Administrative | All information if other categories are not entered, general information | support at dnsbelgium.be, legal at dnsbelgium, communications at dnsbelgium |
| Billing | Modifications, problems with billing | support at dnsbelgium.be |
Depending of the topics of the e-mails, you can indicate other e-mail addresses in your profile at My Registrations. In the four categories below, you can enter an alias or up to a maximum of 5 e-mail addresses. If you do not put anything in these categories, we will send our e-mails to the administrative e-mail address.
| E-mail address | Content from e-mail | Sent from |
|---|---|---|
| Abuse | Information on abuse practices related to domain names in your portfolio | legal at dnsbelgium.be |
| Communications |
Marketing information, campaigns, press releases |
communications at dnsbelgium.be, press at dnsbelgium.be |
| Legal | Legal matters, e.g. changes to contract, changes to T&C | legal at dnsbelgium.be |
| Technical |
Operational changes, maintenance to the registration system that have an effect In English only |
support at dnsbelgium.be |
You cannot unsubscribe from these e-mails because this information is important for the way our registrars operate.
.brussels & .vlaanderen
At the beginning of your contract, you provided us with an administrative and a communications e-mail address. You can check these in your profile. (link) E-mails are sent in English only.
| E-mail address | Content e-mail | Sent from |
|---|---|---|
| Administrative | Contract-related information, operational matters, billing | legal at dnsbelgium.be, support at dnsbelgium.be |
| Communications | Marketing information, campaigns, press releases |
support at dnsbelgium.be |
You cannot unsubscribe from these e-mails because this information is important for the way our registrars operate.
Automated messages
Certain messages are sent automatically from the registration platform:
| E-mail address | Content e-mail | Sent from |
|---|---|---|
| Billing | Invoice | accounting at dnsbelgium.be |
| Administrative | Miscellaneous | no-reply at dnsbelgium.be |
| Administrative | Bad WHOIS | whois at dnsbelgium.be |
| Administrative | Abuse tool | safebrowsing at dnsbelgium.be |
Technical updates
Follow our status page on status.dnsbelgium.be or dnsbelgium.statuspage.io when our website is unaccessible. It contains all of the interruptions scheduled for updates to our registration system as well as serious incidents.